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DashboardsJun 24, 2026·5 min read

Designing dashboards people actually use

Most business dashboards fail for the same three reasons. Fix those, and the dashboard becomes part of the weekly routine.

Designing dashboards people actually use

A dashboard is only useful if someone opens it. Most don't get opened, and it's rarely a data problem.

Fewer numbers, better numbers

A dashboard with twenty KPIs teaches you nothing. Pick the three to five metrics that would actually change a decision this week and design around those. Everything else is a report, not a dashboard.

One question per view

Every section of a dashboard should answer a single question. "How are sales trending?" "Where are we losing time?" "What needs attention today?"

If a section can't be summarised in a question, it doesn't belong on the dashboard.

Freshness beats fidelity

A slightly rough number updated automatically is more useful than a perfect number updated manually once a month. Design for the data you can keep flowing, not for the data you wish you had.

The weekly test

After two weeks, ask: is anyone opening this without being reminded? If not, the dashboard is answering questions no one is asking. Change the questions.

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Tell us what is manual, repetitive, or difficult to manage. We’ll look at what a better system could look like.

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